Customers receive technical support if they have a current maintenance contract with BTS. The maintenance contract covers phone and e-mail support along with on-site visits if necessary. Companies without a current maintenance contract can sign up or renew their contract by contacting a BTS representative. Contracts are valid for one year from the sale/renewal date.
RMA & Tech Support
Online Service Request
To open a non-critical support, sales or RMA ticket please click here.
If your request is urgent, please call the BTS support team at 610-927-6707.
Join a Remote Screen Sharing Session
Already have a ticket open? Once instructed, join the remote session assigned to your ticket.